Information We Collect

At pihakmatutocsarra, we collect information that helps us provide better financial education services. This includes personal details you provide when registering for our programs, such as your name, email address, and phone number.

We also gather technical information automatically when you visit our website. This includes your IP address, browser type, pages visited, and how long you spend on different sections of our site.

When you participate in our courses or webinars, we may record attendance and track your progress through learning materials. This helps us understand which topics resonate most with students and improve our curriculum accordingly.

How We Use Your Information

Your personal information serves several important purposes in delivering quality financial education. We use contact details to send course updates, schedule reminders, and share relevant learning materials with enrolled students.

• Personalising your learning experience based on your interests and progress
• Sending educational newsletters and market insights (with your consent)
• Improving our website functionality and course content quality
• Responding to your questions and providing customer support
• Meeting legal obligations under Australian privacy laws

We analyse website usage patterns to understand which resources are most valuable to our community. This data helps us create better content and improve navigation for future visitors.

Marketing communications are always opt-in, and you can unsubscribe at any time through the links provided in our emails or by contacting us directly.

Information Sharing and Disclosure

We don't sell or rent your personal information to third parties. However, we do work with trusted service providers who help us deliver our educational programs effectively.

These partners include email marketing platforms, payment processors, and video hosting services for our online courses. All third-party providers are required to maintain strict confidentiality and use your data only for specified purposes.

In certain circumstances, we may need to disclose information to comply with legal requirements, such as responding to court orders or regulatory inquiries. We'll always aim to notify you of such requests unless legally prohibited from doing so.

If pihakmatutocsarra undergoes a business transition, such as a merger or acquisition, your information may be transferred as part of that transaction. You'll receive advance notice of any such changes and how they might affect your privacy rights.

Your Privacy Rights

Under Australian Privacy Principles, you have several important rights regarding your personal information. We're committed to making these rights easy to exercise.

To exercise any of these rights, simply contact our privacy team using the details below. We'll respond to most requests within 30 days and provide clear information about any limitations or requirements.

If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security and Retention

Protecting your information is a top priority. We use industry-standard security measures including encrypted data transmission, secure servers, and regular security audits to safeguard your personal details.

Our team receives regular training on privacy best practices, and access to personal information is limited to staff members who need it to perform their job duties.

We retain your information only as long as necessary to provide our services and meet legal obligations. Course completion records are typically kept for seven years to support ongoing learning paths and qualification verification.

When information is no longer needed, it's securely deleted or anonymised according to established data destruction procedures.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our content.

Essential cookies are necessary for basic website functionality, such as remembering your login status and course progress. These can't be disabled without affecting site performance.

Analytics cookies help us understand which pages are most popular and how long visitors spend reading different articles. This information is aggregated and doesn't identify individual users.

Marketing cookies, used only with your consent, help us show relevant content and measure the effectiveness of our educational campaigns.

You can control cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some website features but won't prevent access to core educational content.

International Data Transfers

Some of our service providers operate servers outside Australia, which means your information may be transferred internationally as part of our normal business operations.

We only work with providers who maintain adequate data protection standards and have appropriate safeguards in place. All international transfers comply with Australian privacy law requirements.

Our primary data storage remains within Australia wherever possible, with international transfers limited to specific services like email delivery and customer support platforms.

If you have concerns about international data transfers, please contact us to discuss alternative arrangements that might be available for your account.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Significant changes will be communicated through email notifications to registered users.

Minor updates, such as contact information changes or clarifications to existing practices, may be made without individual notification. We encourage you to review this policy periodically.

The "last updated" date at the top of this page indicates when changes were most recently made. Previous versions of this policy are available upon request.

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, please contact us to discuss your options.